The Challenge
Customers expect answers before your team is available
Repetitive questions consume your team’s time, while delayed replies can lead to abandoned purchases and frustrated customers. Generic AI tools often provide incomplete answers because they do not understand your store or know what actions they are allowed to take.
Agentra is customised around your products, policies, tone and permissions, giving customers useful answers while keeping your business in control.
AI AGENT CAPABILITIES
From first question to complete resolution
Instant, store-aware answers
Answer pre-sale and post-sale questions using your products, policies, business hours and support knowledge.
- Accurate answers across every connected channel
- Multilingual support aligned with your brand
Product discovery and recommendations
Help shoppers find suitable products, compare options and get the information they need to complete a purchase.
- Personalised product recommendations
- Guidance based on customer needs and preferences
Actions with human control
Allow the AI to complete approved actions while keeping sensitive or complex requests under your team’s control.
- Order tracking, returns and routine requests
- Human handoff with full customer and order context
Helpdesk
Bring every customer conversation into one place, give your team the full context and provide faster support across every channel.
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Omnichannel inbox Manage live chat, email, WhatsApp, Instagram, Facebook and other channels in one helpdesk.
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Team collaboration Assign conversations, add internal notes, apply tags and keep ownership clear across your team.
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Reporting and insights Track response times, customer sentiment, escalations, churn signals and team performance.
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Roles and permissions Control team access and decide which actions can be completed by the AI agent or human agents.
AI Agent
Give customers instant, accurate support with an AI agent customized around your store, products, policies and workflows.
- Answer pre-sale and post-sale questions
- Follow your tone, policies and instructions
- Reply on email, live chat and other channels
- Resolve routine requests automatically, 24/7
- Track orders and provide delivery updates
- Handle returns and routine requests
- Recommend products and help shoppers buy
- Suggest replies to human agents
- Analyze customer behaviour and sentiment
- Escalate with full customer and order context
Typical outcomes
The impact of always-on AI support
Give customers faster answers, reduce repetitive work and help your team focus on the conversations that need human judgement.
customer support
availability
Answer common customer questions even when your team is offline.
fewer routine
tickets
Automate repetitive questions and approved support requests before they reach your team.
“The best AI support does not replace human service. It makes sure human attention is available where it matters most.”
Agentra product principle
- Instant customer answers
Customers receive useful responses without waiting for an available team member.
- More completed purchases
Product guidance and recommendations help shoppers make decisions with confidence.
- Less repetitive work
Routine questions and requests can be resolved without consuming agent time.
- Consistent responses
The AI follows the same approved policies, instructions and tone across every channel.
- Smarter human handoffs
Complex conversations reach your team with the customer, order and conversation context included.
- Continuous improvement
Conversation insights reveal knowledge gaps, recurring issues and opportunities to improve support.
READY TO AUTOMATE SUPPORT?
Let AI handle the repeatable work
See how Agentra can answer customers, help shoppers complete purchases and pass complex conversations to your team without losing context.