What we do
AI customer support and helpdesk for ecommerce
How we engage
Tailored onboarding with ongoing AI improvement
Where
Growing ecommerce brands and support teams
Security
Permissions, guardrails and human control by design
Our Mission
Make exceptional customer support easier to deliver, without making ecommerce teams choose between automation and human service.
Agentra brings a customized AI agent and complete helpdesk into one connected platform. It gives customers fast, accurate help before and after purchase while keeping your team in control of every conversation and action.
Our goal is to help growing stores provide better support, recover more sales and manage higher conversation volumes without continually adding tools or expanding headcount.
Values
What guides how we build Agentra
Customer First
Every feature should make support easier for customers and more manageable for the teams helping them.
Built Around Your Business
Agentra adapts to each store’s products, policies, tone and workflows instead of forcing every business into the same setup.
AI With Human Control
Businesses decide what the AI can do, when approval is required and when a conversation should be handed to a person.
Continuous Improvement
We learn from real conversations, customer behaviour and team feedback to make Agentra more useful over time.
HOW AGENTRA WORKS
From customer message to complete resolution
Every conversation follows one connected flow, using your store data, business rules and human team when needed.
A customer gets in touch
A message arrives through live chat, email, WhatsApp, Instagram or another connected support channel.
Agentra understands the request
The AI identifies what the customer needs and checks the relevant products, orders, policies and conversation history.
The request is resolved
Agentra answers the question or completes an approved action. Complex cases are handed to your team with full context.
The outcome is tracked
The conversation feeds into reporting, customer insights and AI improvement, helping your support operation perform better over time.
Humans + AI
What teams are saying about Agentra
Rebecca Whitmore
Daniel Mercer
Lauren Mitchell
Christopher Bennett
Having the AI agent and helpdesk connected makes a real difference. Our team sees the full customer and order context in one place instead of switching between several tools.
Emily Harrington
Careers
Open roles
FAQ
Common questions about Agentra
Learn how Agentra works with your store, what the AI agent can handle, how human handoff works and what is included in your plan.
What is Agentra?
How is the AI agent customized for my store?
The AI agent is configured around your products, policies, brand voice, business hours and support workflows. You can also control what it is allowed to say or do.
Which customer channels does Agentra support?
Agentra can bring conversations from live chat, email, WhatsApp, Instagram, Facebook Messenger, TikTok and other supported channels into one helpdesk.
Can Agentra connect with my ecommerce store?
Yes. Agentra is designed to work with Shopify, WooCommerce and custom ecommerce stores, giving the AI and your team access to relevant product, order and customer information.
What happens when the AI cannot resolve a request?
The conversation is handed over to a human agent with the customer details, order information, conversation history and an AI-generated summary, so the customer does not need to repeat everything.
Can the AI update orders, process returns or issue refunds?
Yes, when you enable those permissions. You decide which actions the AI can complete automatically, which require approval and which must always be handled by your team.
Will Agentra replace my support team?
Agentra is built to handle repetitive work and give your team more time for complex or high-value conversations. It can help you support more customers without increasing headcount as quickly.
How long does setup take?
Setup time depends on your store, channels and workflows. Most businesses can begin with their store data and policies, then continue improving the AI as real conversations come in.
From our blog
Articles & insights
- Business & Strategy
- AI Customer Support
- Support Automation