- AI customer support for ecommerce
Give every customer instant help and let your team focus on what matters.
Give every customer instant help and let your team focus on what matters.
Agentra combines a custom AI agent with a complete helpdesk, trained around your store, products and policies. It answers questions instantly, helps shoppers complete purchases, resolves routine requests and hands complex conversations to your team with full context.
AI + HUMAN SUPPORT.
Everything your team needs to support customers and grow sales.
1. Connect your store
Bring your products, orders, customer data and policies into one connected support system.
Resolve more with a leaner team
The AI agent handles product questions, order updates and routine requests, while your team takes over only when human support is needed.
24/7
instant customer support
2. Customize your AI agent
3. Support every channel
ONE PLATFORM. BUILT AROUND YOUR BUSINESS.
AI support, human support and store operations working together.
An AI agent built around your store
Customized around your products, policies, brand voice and workflows, your AI agent helps shoppers before purchase, resolves routine requests after purchase and knows when to involve your team.
One helpdesk with the full customer picture
Manage conversations from live chat, email, WhatsApp, Instagram, Facebook and more in one inbox, with customer details, order history and previous conversations available to your team.
Take action inside the conversation
Let your AI agent or support team complete approved actions such as order updates, cancellations, returns, exchanges and refunds without switching between multiple tools.
Understand and improve support performance
Track what customers ask, which requests are resolved automatically, where conversations are escalated and how your support operation affects workload, costs and revenue.
What teams are saying about Agentra
Rebecca Whitmore
Daniel Mercer
Lauren Mitchell
Christopher Bennett
Having the AI agent and helpdesk connected makes a real difference. Our team sees the full customer and order context in one place instead of switching between several tools.
Emily Harrington
Helpdesk
Bring every customer conversation into one place, give your team the full context and provide faster support across every channel.
-
Omnichannel inbox Manage live chat, email, WhatsApp, Instagram, Facebook and other channels in one helpdesk.
-
Team collaboration Assign conversations, add internal notes, apply tags and keep ownership clear across your team.
-
Reporting and insights Track response times, customer sentiment, escalations, churn signals and team performance.
-
Roles and permissions Control team access and decide which actions can be completed by the AI agent or human agents.
AI Agent
Give customers instant, accurate support with an AI agent customized around your store, products, policies and workflows.
- Answer pre-sale and post-sale questions
- Follow your tone, policies and instructions
- Reply on email, live chat and other channels
- Resolve routine requests automatically, 24/7
- Track orders and provide delivery updates
- Handle returns and routine requests
- Recommend products and help shoppers buy
- Suggest replies to human agents
- Analyze customer behaviour and sentiment
- Escalate with full customer and order context
FAQ
Common questions about Agentra
Learn how Agentra works with your store, what the AI agent can handle, how human handoff works and what is included in your plan.
What is Agentra?
How is the AI agent customized for my store?
The AI agent is configured around your products, policies, brand voice, business hours and support workflows. You can also control what it is allowed to say or do.
Which customer channels does Agentra support?
Agentra can bring conversations from live chat, email, WhatsApp, Instagram, Facebook Messenger, TikTok and other supported channels into one helpdesk.
Can Agentra connect with my ecommerce store?
Yes. Agentra is designed to work with Shopify, WooCommerce and custom ecommerce stores, giving the AI and your team access to relevant product, order and customer information.
What happens when the AI cannot resolve a request?
The conversation is handed over to a human agent with the customer details, order information, conversation history and an AI-generated summary, so the customer does not need to repeat everything.
Can the AI update orders, process returns or issue refunds?
Yes, when you enable those permissions. You decide which actions the AI can complete automatically, which require approval and which must always be handled by your team.
Will Agentra replace my support team?
Agentra is built to handle repetitive work and give your team more time for complex or high-value conversations. It can help you support more customers without increasing headcount as quickly.
How long does setup take?
Setup time depends on your store, channels and workflows. Most businesses can begin with their store data and policies, then continue improving the AI as real conversations come in.
From our blog
Articles & insights
- Business & Strategy
- AI Customer Support
- Support Automation