The Challenge
Support gets harder as your store grows
As conversations increase, messages become scattered across channels and agents spend too much time switching between tools to find customer and order information.
Customers repeat themselves, ownership becomes unclear and important follow-ups are easily missed. Agentra brings every conversation, customer detail and team action into one organised helpdesk.
HELPDESK CAPABILITIES
Everything your team needs to resolve customers faster
Omnichannel Inbox
Bring live chat, email, WhatsApp, Instagram, Facebook and other connected channels into one organised workspace.
- One inbox for every channel
- Assignments, tags and internal notes
Customer & Order View
See customer details, previous conversations, orders and fulfilment information without leaving the ticket.
- Complete customer history
- Order details and actions in context
Collaboration & Insights
Help your team respond consistently, manage ownership and understand performance across every conversation.
- AI summaries and reply suggestions
- Reporting, sentiment and churn signals
Helpdesk
Bring every customer conversation into one place, give your team the full context and provide faster support across every channel.
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Omnichannel inbox Manage live chat, email, WhatsApp, Instagram, Facebook and other channels in one helpdesk.
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Team collaboration Assign conversations, add internal notes, apply tags and keep ownership clear across your team.
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Reporting and insights Track response times, customer sentiment, escalations, churn signals and team performance.
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Roles and permissions Control team access and decide which actions can be completed by the AI agent or human agents.
AI Agent
Give customers instant, accurate support with an AI agent customized around your store, products, policies and workflows.
- Answer pre-sale and post-sale questions
- Follow your tone, policies and instructions
- Reply on email, live chat and other channels
- Resolve routine requests automatically, 24/7
- Track orders and provide delivery updates
- Handle returns and routine requests
- Recommend products and help shoppers buy
- Suggest replies to human agents
- Analyze customer behaviour and sentiment
- Escalate with full customer and order context
Typical outcomes
The impact of a connected helpdesk
Bring conversations, customer details and team workflows together to reduce delays, improve consistency and help agents resolve more requests.
faster
responses
By keeping customer, order and conversation context available in one workspace.
less repetitive
work
Through AI summaries, reply suggestions, routing and routine support automation.
“Customer support works better when agents have the right context before they reply, not after they start searching.”
Agentra product principle
- Faster first responses
- Shorter resolution times
Teams spend less time switching between tools and searching for missing context.
- More consistent support
Shared knowledge and AI-assisted replies help every agent provide accurate, on-brand answers.
- Clearer team ownership
Assignments, statuses, tags and internal notes make the next action easy to understand.
- Fewer repeated questions
Conversation history and handoff summaries stop customers from explaining the same issue again.
- Better support insights
Track response times, recurring issues, sentiment, customer behaviour and team performance.
READY TO SIMPLIFY SUPPORT?
Bring every customer conversation into one helpdesk
See how Agentra can help your team respond faster, stay organised and manage customer support with complete context.