Effective date: 25 July 2026
Last updated: 25 July 2026
This Refund and Cancellation Policy explains how subscription cancellations, refund requests and billing issues are handled by Agentra Technologies (Private) Limited, trading as Agentra (“Agentra”, “we”, “us” or “our”).
This Policy applies to paid Agentra subscriptions and other paid services made available through agentraa.com, app.agentraa.com or a related Agentra workspace.
If paid checkout is not currently available, no payment will be collected and no refund will be required. This Policy will apply when paid subscriptions become available.
1. Free Trial
Agentra may offer a free trial so that you can explore the platform before purchasing a subscription.
No payment is required to begin a free trial unless clearly stated otherwise before you register. If no payment method is collected, your trial will not automatically become a paid subscription.
When the free trial ends, access to some or all paid features may be suspended unless you choose to purchase a subscription.
Agentra may limit, modify or withdraw a free-trial offer where reasonably necessary. Free trials are generally limited to one trial per person, business or workspace.
2. Paid Subscriptions
When paid subscriptions become available, Agentra may offer monthly and yearly billing options.
The subscription price, billing period, applicable taxes and renewal terms will be displayed before you complete a purchase.
By purchasing a subscription, you authorise the payment provider shown at checkout to charge the displayed amount using your selected payment method.
Unless otherwise stated at checkout, paid subscriptions automatically renew at the end of each billing period until cancelled.
3. Thirty-Day Money-Back Guarantee
Your first paid Agentra subscription is covered by a 30-day money-back guarantee.
You may request a full refund of your initial subscription payment if:
- Your request is submitted within 30 calendar days of the initial payment date;
- The request relates to your first paid subscription with Agentra;
- You provide enough information for us to identify the account and payment; and
- The account has not been used for fraud, abuse, unlawful activity or a serious violation of our Terms and Conditions.
The 30-day guarantee applies to both monthly and yearly initial subscription purchases unless different terms were clearly disclosed before payment.
The guarantee is normally available once per customer, business, organisation or related group of workspaces.
4. How to Cancel a Subscription
You may cancel a paid subscription through the billing or account settings available inside Agentra.
If self-service cancellation is unavailable, contact us at hello@agentraa.com using the email address connected to your account.
Your cancellation request should include:
- Your full name;
- Your business or workspace name;
- The email address connected to your Agentra account; and
- Any relevant subscription or payment reference.
Cancelling a subscription stops future renewals. Unless a refund is approved under this Policy or required by law, you may continue using paid features until the end of your current billing period.
Deleting a workspace, disconnecting an integration or stopping use of Agentra does not automatically cancel a paid subscription. You must cancel through the available billing settings or contact us directly.
5. Monthly Subscription Cancellations
You may cancel a monthly subscription at any time.
Cancellation will normally take effect at the end of the current monthly billing period. You will not be charged for the following month after the cancellation has been processed.
After the 30-day money-back guarantee has expired, monthly subscription payments are generally non-refundable and are not prorated for unused days, except where required by law or expressly stated in this Policy.
6. Yearly Subscription Cancellations
You may cancel a yearly subscription at any time to prevent it from renewing for another year.
If you cancel after the first 30 calendar days, your subscription will normally remain active until the end of the paid yearly term.
After the 30-day money-back guarantee has expired, we do not normally provide partial or prorated refunds for unused months of an annual subscription, except where required by law or where we approve an exception under this Policy.
7. Renewal Payments
Subscription renewals are generally non-refundable once processed because they provide continued access for the next billing period.
We may consider a refund of a renewal payment where:
- You cancelled before the renewal date but were charged because of a technical error;
- The same renewal payment was charged more than once;
- The amount charged was different from the amount you authorised;
- You contacted us promptly after an unintended renewal and have not materially used the renewed subscription; or
- A refund is required under applicable law.
Requests concerning renewal payments should be submitted as soon as possible after the charge appears.
8. Duplicate or Incorrect Charges
If you believe you were charged more than once, charged an incorrect amount or charged after a confirmed cancellation, contact us immediately.
Where we confirm that a billing error occurred, we will correct the error and refund the incorrect charge to the original payment method.
9. Technical Problems and Service Unavailability
If a technical issue within Agentra prevents you from materially accessing or using the paid Service, please contact us so that we can investigate and attempt to resolve the problem.
Depending on the nature, duration and effect of the issue, we may provide:
- An extension of your subscription period;
- Account credit;
- A partial refund;
- A full refund; or
- Another reasonable solution.
Refunds are not normally provided for issues caused by:
- Your internet connection, browser, device or local network;
- Incorrect account or workspace configuration;
- A third-party ecommerce platform, messaging service or integration;
- Failure to maintain required third-party accounts or permissions;
- Changes made by an external platform;
- Unsupported custom code or modifications; or
- Events outside Agentra’s reasonable control.
10. AI-Generated Results
Agentra uses artificial intelligence to assist with customer-support conversations, summaries, recommendations, classifications and authorised workflows.
AI-generated output may occasionally be incomplete, inaccurate or unsuitable. The availability of AI features does not guarantee a particular answer, resolution rate, sales result, cost saving or business outcome.
Dissatisfaction with an individual AI response does not automatically qualify for a refund. However, customers may use the 30-day money-back guarantee for their initial subscription if Agentra does not meet their needs.
Please report AI-related problems to us so that we can investigate the conversation, configuration and relevant workspace settings.
11. Third-Party Integrations
Agentra may connect with third-party ecommerce stores, email services, messaging channels and other platforms.
Payments made directly to a third-party service are governed by that provider’s own refund and cancellation policy. Agentra cannot refund charges collected independently by another company.
Disconnecting a third-party integration does not automatically cancel your Agentra subscription.
12. Situations Where a Refund May Be Refused
We may refuse or limit a refund request where:
- The request falls outside the applicable refund period;
- The initial 30-day guarantee has already been used by the same customer, business or related workspace;
- The account was suspended or terminated for fraud, abuse, unlawful conduct or a serious breach of our agreements;
- The customer has initiated a chargeback or payment dispute for the same transaction;
- The request relates to a third-party product or service not sold by Agentra;
- The customer continued to make substantial use of the Service after requesting cancellation;
- The request contains false, misleading or incomplete information; or
- The charge is otherwise non-refundable under this Policy and no mandatory legal right applies.
We will review refund requests reasonably and in good faith.
13. How to Request a Refund
To request a refund, email hello@agentraa.com with the subject line “Refund Request”.
Please include:
- Your full name;
- Your business or workspace name;
- The email address associated with your Agentra account;
- The payment date and amount;
- The transaction, invoice or subscription reference, if available; and
- A brief explanation of your request.
Do not send full payment-card numbers, passwords, security codes or other sensitive login information by email.
14. Refund Review and Processing
We aim to acknowledge and review refund requests within five business days. More complex requests may require additional time.
If a refund is approved, it will normally be returned through the original payment method and payment provider.
The time required for the refunded amount to appear in your account depends on the payment provider, bank, card issuer and country. Agentra cannot control processing delays after the refund has been submitted to the payment provider.
Any applicable taxes refunded with the payment will be handled according to the payment provider’s process and relevant tax requirements.
15. Effect of a Refund
When a full refund is issued, access to paid Agentra features may end immediately.
We may also:
- Return the workspace to a free or limited state, where available;
- Disable paid integrations and automations;
- Remove access to paid features;
- Close the workspace where requested; or
- Handle workspace data according to our Privacy Policy and applicable retention requirements.
You should export any information you are entitled to retain before requesting account closure.
16. Changing Billing Periods
If monthly and yearly plans are available, you may be able to change your billing period through your account settings.
A change from monthly to yearly billing may take effect immediately or at the next renewal date, depending on the option shown before confirmation.
A change from yearly to monthly billing will normally take effect when the current yearly subscription ends.
Changing billing periods does not normally create a right to a refund for the remaining period unless expressly stated before the change.
17. Chargebacks and Payment Disputes
If you do not recognise a payment or believe a charge is incorrect, contact us before filing a chargeback so that we can investigate and attempt to resolve the issue.
If a chargeback or payment dispute is opened, we may suspend the related workspace while the payment provider reviews the dispute.
We will not issue a separate refund while a chargeback concerning the same transaction remains open.
18. Statutory Rights
Nothing in this Policy excludes, restricts or replaces any refund, cancellation or withdrawal right that cannot legally be excluded under the laws applicable to you.
Agentra is primarily designed for business use. Rights available to business customers may differ from rights available to individuals purchasing primarily for personal use.
Where applicable law gives you a more favourable mandatory right than this Policy, the mandatory legal right will apply.
19. Changes to This Policy
We may update this Refund and Cancellation Policy when our subscriptions, billing systems, payment providers or legal obligations change.
When we update the Policy, we will change the “Last updated” date at the beginning of the page.
The version in effect when you make a purchase will generally apply to that purchase, except where a change is required by law or provides more favourable terms.
20. Contact Us
If you have questions about cancellations, refunds or subscription billing, contact:
Agentra Technologies (Private) Limited
Trading as Agentra
Company registration number: 0311311
Website: https://agentraa.com
Platform: https://app.agentraa.com
Email: hello@agentraa.com