FAQ
Frequently Asked Questions
Everything you need to know about the AI agent, helpdesk, integrations, pricing and getting started.
What is Agentra?
Agentra combines a customised AI customer-support agent with a complete helpdesk for ecommerce businesses. It helps answer questions, manage conversations, automate routine requests and involve your team when needed.
How is the AI agent customised for my store?
You can configure it around your products, policies, brand voice, business hours, support instructions and workflows. This helps the AI respond according to how your business actually operates.
Which ecommerce platforms does Agentra support?
Agentra is designed for Shopify, WooCommerce and custom ecommerce stores. Available integrations may depend on your store setup and requirements.
Which support channels can I connect?
You can manage supported channels such as live chat, email, WhatsApp, Instagram, Facebook Messenger and TikTok from one helpdesk.
What types of customer questions can the AI handle?
It can help with product questions, recommendations, order status, delivery information, returns, exchanges, cancellations, discounts, store policies and other common support requests.
Can Agentra take actions on customer orders?
Yes, when you give it permission. You control which actions can be completed automatically, which require approval and which must always be handled by a human agent.
What happens when the AI cannot resolve a conversation?
The conversation can be handed over to your team with the customer details, order information, previous messages and relevant context already included.
Can my team take over a conversation at any time?
Yes. Human agents can join or take control whenever needed, so your team always remains in control of the customer experience.
Does Agentra replace my customer-support team?
Agentra is designed to reduce repetitive work and help your existing team support more customers. Human agents can focus on complex, sensitive or high-value conversations.
Does Agentra provide reply suggestions for human agents?
Yes. Agentra can suggest responses based on the conversation, customer information and your business policies, helping agents reply more quickly and consistently.
What customer insights does Agentra provide?
How much does Agentra cost?
Agentra costs $100 per month when billed monthly, or $90 per month when billed yearly. The yearly plan is billed at $1,080 per year.