Every conversation arrives in one place
Customers can contact your business through live chat, email, WhatsApp, Instagram, Facebook and other connected channels. Every message is brought into the Agentra helpdesk.
- One inbox for connected channels
- Product and order information
- Customer identity and conversation history
- Automatic conversation creation
- Messages organised by customer
No matter where the conversation starts, your team manages it from one connected workspace.
The AI understands what the customer needs
The AI Agent reads the customer’s message, understands the request and uses your products, policies, store data and business instructions to determine the right response.
- Finds relevant products and policies
- Detects intent, urgency and sentiment
- Understands pre-sale and support questions
- Checks customer and order context
- Responds in your approved brand voice
Customers receive useful, store-aware answers instead of generic chatbot responses.
Routine requests are resolved automatically
When the request is within its permissions, the AI Agent can provide an answer or complete an approved support action without waiting for a team member.
- Recommend suitable products
- Answer policy questions
- Complete approved store actions
- Provide order and delivery updates
- Handle routine support requests
Repetitive conversations are handled instantly while your business remains in control.
Your team sees everything the AI sees
Every AI and human conversation remains inside the helpdesk with the customer’s history, order details, previous messages and actions already attached.
- Complete conversation timeline
- Assignments, statuses and tags
- AI summaries and reply suggestions
- Customer and order context
- Internal notes and team collaboration
Agents spend less time searching for information and more time resolving the customer’s request.
Complex requests reach the right person
When human judgement, approval or personal attention is needed, the AI Agent transfers the conversation to your team with all relevant context included.
- Handoff based on business rules
- Full AI-generated summary
- Conversation continues without repetition
- Customer-requested human support
- Clear ownership and assignment
Customers do not have to explain the same issue again when a human agent takes over.
Every conversation reveals what customers need
Agentra analyses support activity to show recurring questions, customer sentiment, behaviour patterns and areas where your team or AI Agent can improve.
- Common question identification
- Customer sentiment signals
- Knowledge and workflow improvements
- Behaviour and churn indicators
- Support performance reporting